Itsmessy.com ships within the United States of America.

We offer standard shipping (5-7 days) and rush shipping (2 days). 'I am Transformed' Instant Silk Revival Spray has to be shipped by ground and can not be expedited.

At the moment, Messy only ships directly within the United States. While we don't ship directly to Canada, Messy can be found at all Sephora stores in Canada and online at Sephora.ca

Once your order ships you will receive a shipping notification email with a tracking number included inside. If you still have questions, please reach out to hello@itsmessy.com and provide your order number as a reference.

Yes, we can ship directly to a PO Box.

We offer standard and rush shipping options:
*Standard shipping $9.95 for orders under $50
*Free Standard Shipping for orders over $50
*Rush Shipping (2-day) $17.50

Please contact hello@itsmessy.com. We will do our absolute best to help you, but can't guarantee we will be able to edit or change your order. We value fast processing times, and most orders ship within 24 hours of being placed. Once an order has been shipped we can't change the order details.

You can experience the magic of Messy at Sephora in the US and Canada, and on itsmessy.com

No, we currently do not have a physical store, but Messy is available in most Sephora Stores in the US and Canada. Check HERE to find your nearest Sephora location.

Messy products are made and produced in the United States with globally sourced ingredients.

Messy products are suitable for all hair types and designed to help you embrace your hair's true texture.

Yes — Messy products are color-safe and formulated to support chemically treated hair. We use sulfate-free cleansers and nourishing actives that help protect vibrancy, reduce dryness, and minimize damage. Whether your hair is colored, bleached, relaxed, or otherwise processed, our formulas are designed to be gentle, hydrating, and restorative.

Yes — all Messy formulas are sulfate-free, paraben-free, and compliant with Clean at Sephora standards. We never use SLS/SLES, parabens, or other harsh additives. Every ingredient is chosen to be safe, effective, and sensorially amazing.

Our Conditioner, Rough Dry Cream, Silk Revival Spray, and Overnight Serum contain thoughtfully selected, precision formulated modern silicones that are carefully selected and designed to enhance performance without buildup or heaviness. These advanced ingredients form lightweight, breathable shields that help protect against heat, smooth frizz, and boost shine — while rinsing clean and leaving hair soft and touchable.

Every silicone we use is:
- Water-dispersible or featherlight
- Chosen for its proven benefits on hair health and manageability
- Balanced with botanical oils, proteins, and extracts

Never! We believe beauty should never cost an animal its well-being.

We believe beauty should never cost an animal its well-being. That’s why every Messy product is 100% vegan and cruelty-free—because compassion is always our compass.

Yes — our products are formulated to meet Sephora’s clean standards, and every ingredient we use is vetted for safety, performance, and purpose. We follow a strict “no list” based on Sephora’s Clean at Sephora guidelines, avoiding ingredients like sulfates (SLS/SLES), parabens, phthalates, formaldehydes, and more.

But for us, clean isn’t just about what’s left out — it’s about what’s thoughtfully included. We use a blend of proven synthetics and plant-based actives to deliver real results, always prioritizing skin and scalp compatibility, sustainability where possible, and formulas that feel incredible to use.

Messy offers returns within 30 days of delivery. If you're not in love with your new Messy product, we're happy to discuss any concerns you might have and offer you a refund/return/replacement as needed. Please reach out to hello@itsmessy.com. Please note that in the case of a return, a shipping fee will be deducted from your refund to cover the cost of returning the unused items to our warehouse on a case-by-case basis.

Please reach out to hello@itsmessy.com, we're happy to discuss any questions or concerns you have an offer a refund/return/replacement as needed.

Unfortunately, we cannot accept returns from Sephora. If you need to request a return from one of our authorized retailers, please reach out to them directly.

For press opportunities and inquiries, please reach out to pr@itsmessy.com

We'd love to hear from you! For partnership opportunities please contact social@itsmessy.com